Robert Fortune, NP
SFMP Germantown
Location
2018 S. Germantown Rd.
Germantown, TN 38138
(901) 754-8880
Office Hours
Monday & Wednesday:
7:30 am - 4:30 pm
Thursday:
7:30 am - 12:00 pm
Patient Satisfaction Survey
Overall Satisfaction
★★★★★
★★★★★
4.9 out of 5
274 Ratings
82 Comments
Education
- Undergraduate: University of Tennessee, Martin and University of Alabama, Huntsville
- Masters: University of Tennessee, Memphis
Professional Experience
- Lunceford Family Health Center
- Family Practice House Call, Inc
- Middle Tennessee Home Health
- Saint Joseph’s Hospital
Patient Ratings & Comments
The Patient Rating score is an average of all responses to provider related questions on our independently administered Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.
4.9
★★★★★
★★★★★
Provider showed concern
4.9
★★★★★
★★★★★
Friendliness/courtesy of CP
4.9
★★★★★
★★★★★
CP spoke using clear language
4.8
★★★★★
★★★★★
Provider explained things clearly
4.8
★★★★★
★★★★★
Provider included you in decisions
4.9
★★★★★
★★★★★
Patients' confidence in CP
4.9
★★★★★
★★★★★
Likelihood of recommending this provider
Comments
Comments are gathered from our Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
★★★★★
★★★★★
Sep 25, 2020
Dr.Fortune is caring and he listens, I recommend him to anyone needing a great physician.
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Sep 20, 2020
Had to call twice to make my appointment, because I was placed on hold the first time for over six minutes, but everything else was great.
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Sep 20, 2020
A pleasant lady.
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Sep 20, 2020
I've been seeing Robert Fortune for several years now and has always been a good experience. Hard to believe he's a nurse practitioner and not a doctor.
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Sep 20, 2020
I was treated very nicely. No complaints.
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Sep 20, 2020
All in all, it was a very good experience.
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Sep 20, 2020
Good experience. I was in and out in an hour. Thank you Robert and your staff.
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Sep 18, 2020
The nurse who took my vitals and the nurse who took my blood were nice.
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Sep 18, 2020
Everyone wore mask and gloves.
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Sep 11, 2020
I have always had a good experience with Robert, and his nurse Ebony is wonderful ,very good to me and I appreciate them more than you know .Thank you for everything everyone takes very good care of my husband and I , Ruby Mckee
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Sep 11, 2020
no bad experience
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Sep 11, 2020
no bad experience
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Sep 11, 2020
no bad experience
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Sep 11, 2020
no bad experience
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Sep 11, 2020
no bad experience
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Sep 8, 2020
very good
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Sep 8, 2020
my whole family comes here
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Sep 6, 2020
Robert Fortune is the BEST doctor!!
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Sep 5, 2020
Very enjoyable experience.
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Sep 4, 2020
Robert has been the nurse practitioner for several Drs. My wife and I have followed HIM wherever he goes for over 20 years. He is better and more knowledgeable than any dr who has treated me. If Robert ever leaves SFM we will continue to follow him for our treatment.
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Aug 26, 2020
cannot get Roberts nurse to return voice messages
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Aug 26, 2020
Robert Fortune is a competent, friendly healthcare provider.
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Aug 23, 2020
I am a self pay client and the girls up front are always trying to help me out with discount pharmacy information
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Aug 23, 2020
Ebony is awesome as is all the staff.
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Aug 23, 2020
Dr Fortune is always talking about the Yin/Yang effect of medicines. it will help your knee pain but it will upset your stomach, etc. he takes the time to explain why stuff happens and which remedy is best for me
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Aug 23, 2020
I'm 50 and when my previous Dr retired I struggled to find a dr that was consistent. I have found him!
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Aug 23, 2020
I did labs, all the usual stuff and met with Dr Fortune and was in and out in an hour and they were busy!
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Aug 21, 2020
nurse entered my weight wrong and did not correct it on my records
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Aug 21, 2020
it was seemed like it was a rushed visit. Robert is good but he doesn't spend much time with you. He does his job well
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Aug 18, 2020
The staff was courteous and friendly.
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Aug 18, 2020
The nurse took take of vital signs. The only thing that I thought was missing, was I taking any medications at time of visit.
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Aug 18, 2020
My time spent with my physician was very worth it and he explained everything in laymen's terms.
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Aug 18, 2020
My doctor wire protective gear. I had on my mask. I think my office visit went extremely well.
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Aug 18, 2020
My doctor and his staff worked well. There was laughter between the two of them. This showed me that they got along very well.
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Aug 18, 2020
the staff was on time and moved in a timely manner. I had no problems.
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Aug 18, 2020
Robert Fortune is the best doctor ever!! He listens to your concerns and truly cares about them.
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Aug 18, 2020
love Dr Fortune!
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Aug 17, 2020
great experience
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Aug 16, 2020
Robert is the best medical professional I've ever dealt with. very approachable and friendly as well
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Aug 10, 2020
I've been seeing Robert since I was 16 years old. not only is he a good doctor he always offers concern and friendly advice as well. he's a wonderful doctor and person.
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Aug 10, 2020
Always enjoy all the staff. Robert Fortune is great and never rushes me on questions.
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Aug 6, 2020
Always a good experience. Very good people working there
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Aug 2, 2020
Dr Fortune is really great, he takes his time explaining things to me.......Best doctor I have had in a long time.
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Aug 2, 2020
she was extremely nice
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Aug 2, 2020
He was excellent
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Aug 1, 2020
very helpful and friendly
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Aug 1, 2020
she was very professional and listened very well
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Aug 1, 2020
Robert always listen to what my concerns are and explains what he thinks I should do about my concerns. Robert is always very knowledgeable and very polite.
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Aug 1, 2020
everyone was wearing mask and so was I and there was hand sanitizers everywhere.
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Aug 1, 2020
I would recommend this office and Robert I am very happy with my service.
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Aug 1, 2020
I was checked in very fast
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Aug 1, 2020
very professional service
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Aug 1, 2020
excellent
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Aug 1, 2020
good
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Aug 1, 2020
good
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Aug 1, 2020
good
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Jul 31, 2020
You have the best staff, nurses and Mr. Fortune, APRN! Monica is the best ever! She's so friendly, thorough and professional! APRN Fortune is also so professional, honest about your issues and eases your worries. His nurse is just as comforting, professional and thorough as well. if it wasn't for those three I mentioned I wouldn't come there. They exceed my expectations every time! Kudos to them!
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Jul 31, 2020
The nurse was wonderful as well! she listened to my concerns and followed through. It showed she cared about my well-being!
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Jul 31, 2020
I will definitely recommend my friends, family and co-workers to him! He listened to my concerns, gave me several solutions and involved me in the decisions. He also made me feel like I was truly valued as a client and for that I will definitely refer him!
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Jul 31, 2020
I watched them wear protective gear (masks and gloves), washed their hands and used hand sanitizer and they also distanced themselves.
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Jul 31, 2020
They all seemed like family and worked together great! That's reassured me I was definitely at the right office! I will definitely recommend them!
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Jul 31, 2020
The wait time is absolutely great bet there is no wait time. I love it there!
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Jul 29, 2020
it was good
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Jul 29, 2020
It's all about
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Jul 29, 2020
it's all good
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Jul 29, 2020
it's all good
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Jul 29, 2020
it's all good
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Jul 29, 2020
it's all good
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Jul 27, 2020
dr fortune's bed side manner was great. made me feel very comfortable and at ease. he knows what he is doing but at the same time can put a smile on your face and make you laugh. No one likes going to the dr but he makes the experience enjoyable.
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Jul 26, 2020
I have been under Robert Fortune's care in the past and just recently returned him and I am so glad. He is a wonderful practitioner - I cannot say enough words of appreciation for him!
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Jul 24, 2020
Technology is excellent with nutritional facts & recipes. Good a patient update information and courtesy with privacy.
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Jul 24, 2020
Good conversation about signs and symptoms of current pandemic. Also, charting on health portal is very convenient.
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Jul 24, 2020
Excellent accomplishment to be seen in a short time frame. Good patient relation. Very needed for trust and privacy.
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Jul 24, 2020
Sanitizer was available throughout hallways, bathrooms, and waiting rooms for hygiene. Thanks.
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Jul 24, 2020
I'm selfish so I want you all to myself....just playing! You have food spirits and optimism about future healthcare sectors, clients, staff, pharmacists and equipment used for in patient care along with referrals.
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Jul 24, 2020
Excellent front desk staff & scheduling. Clean. Very informative about updates on health safety practices in and out of office.
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Jul 22, 2020
everything went as expected
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Jul 21, 2020
very good at their jobs thank you
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Jul 21, 2020
very good. everyone is doing a great job. thank you
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Jul 19, 2020
Very courteous, professional, no complaints
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Jul 11, 2020
Robert is always professional, personable, funny and he thoroughly explains everything.
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Jul 8, 2020
everyone in the office is very professional and courteous.