Robert A. Kerlan, MD

Memphis Medical Specialists

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Location

6005 Park Ave, Suite 200
Memphis, TN 38119
(901) 761-2100

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Office Hours

Monday - Friday:
8:00 am - 4:00 pm

Patient Satisfaction Survey

Overall Satisfaction
4.9 out of 5
186 Ratings
167 Comments

 Education

  • Undergraduate – East Tennessee State University 1961-1965
  • Graduate – University of Tennessee Medical School 1965-1969
  • Internship – City of Memphis Hospital and University of Tennessee 1969-1970 Residency – City of Memphis Hospital and University of Tennessee

Memberships

  • American Board of Internal Medicine – 1987
  • Diplomate – American Board of Quality Assurance & Utilization Review – 1998
  • Fellow – American College of Physicians – FACP
  • Fellow – American College of Gastroenterology — FACG
  • Fellow — American Gastroenterology Association — FAGA

Certification

  • American Board of Internal Medicine – Diplomate of Internal Medicine, June 1973
  • American Board of Internal Medicine – Diplomate of Gastroenterology, October 1975
  • Advanced Achievement in Internal Medicine by the American Board of Internal Medicine, May 1987 (Same as recertification Internal Medicine)
  • American Board of Internal Medicine active participant in Maintenance of Certification Program
  • College of Physicians-Fellow American Board of Quality Assurance & Utilization Review

Associations

  • Memphis and Shelby County Medical Society
  • American Medical Association
  • Tennessee Medical Association
  • American Gastroenterological Association
  • American Society of Gastrointestinal Endoscopy – Fellow
  • American College of Gastroenterology – Fellow Tennessee Society of Gastrointestinal Endoscopy
  • Tennessee Alliance for Continuing Medical Education
  • American College of Physicians-American Society of Internal Medicine – FACP
  • President of UT Health and Science Medical Alumni Counsel

Military Service

  • U. S. Army, served 1973-1979; Status: Retired Reserve

Patient Ratings & Comments

The Patient Rating score is an average of all responses to provider related questions on our independently administered Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.
5
Friendliness/courtesy of Care provider
4.9
Likelihood of recommending Care provider
4.9
Care provider efforts to include in decisions
4.9
Care provider explanations of prob/condition
4.9
Care provider concern for questions/worries
4.9
Patients' confidence in Care provider
4.9
Care provider spoke using clear language

Comments

Comments are gathered from our Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Aug 29, 2019
always friendly and welcoming.
Aug 29, 2019
Dr. Kerlan is an excellent doctor, so caring.
Aug 28, 2019
Dr Kerlan is the best doctor I have ever had and the staff is very professional and friendly
Aug 27, 2019
Always Good
Aug 27, 2019
I have had contacts with Dr. Kerlan for over 40 years. He treated both of my parents until their deaths. I have been his patient for a number of years. Most caring & concerned doctor anyone could ask for.
Aug 27, 2019
Always Pleasant
Aug 24, 2019
The dr. and staff were very courteous, as always!
Aug 20, 2019
Good.
Aug 20, 2019
Been a patient of *Dr. Kerlan over 26 years - wouldn't go anywhere else -
Aug 20, 2019
very kind and helpful
Aug 20, 2019
any questions I had, they were all addressed and answered in terms I could understand.
Aug 20, 2019
I was very satisfied
Aug 20, 2019
I feel that the staff did a very great job.
Aug 20, 2019
everyone made things move smoothly.
Aug 20, 2019
I felt I was in good hands.
Aug 19, 2019
very good
Aug 17, 2019
didn't have to wait at all
Aug 7, 2019
dr k has been my gastroenterologist for 35= yrs receiving great care always
Aug 6, 2019
This was an all around ideal appointment in every aspect.
Aug 6, 2019
The visit with the Dr. was one of the best I've had. He treated me with respect and was incredibly knowledgeable. I couldn't have asked for more.
Aug 6, 2019
Definitely will recommend this Dr. to friends, family or coworkers.
Aug 6, 2019
All exemplary!
Jul 25, 2019
All the staff are very helpful and nice.I have always had only good experiences there.
Jul 25, 2019
Dr Kerlan is a great Doctor. He explains everythingvery well. I never hesitate to ask questions and he is very thorough in answering. very happy to have him as my Doctor.
Jul 25, 2019
I have never had a bad experience at the offices.Staff and Nurses are very nice and explain anythingyou ask.
Jul 25, 2019
Very Good
Jul 25, 2019
My Son also sees Dr Kerlan and we both think he is the Best!
Jul 25, 2019
Always Good.
Jul 25, 2019
very helpful
Jul 25, 2019
highly recommend
Jul 25, 2019
very good experience
Jul 25, 2019
very friendly
Jul 25, 2019
good
Jul 25, 2019
very professional
Jul 23, 2019
Receptionist at front desk had beautiful telephone voice - very pleasant, sincere, professional & sympathetic.
Jul 23, 2019
*Dr. Kerlan is an excellent doctor. He's been with me through thick & thin. Has a great sense of humor but is serious when he has to be. I've been a patient of his over 30 years. He doesn't rush your appointment and very thorough.
Jul 18, 2019
I have been a satisfied patient of Memphis Medical Specialists for many years.
Jul 12, 2019
Dr. Kerlan was very courteous and professional. This was one of the most pleasant healthcare visits I've ever had. The times were an estimate because I wasn't paying attention to my watch.
Jul 12, 2019
Great customer service.
Jul 12, 2019
Great experience.
Jul 12, 2019
Great customer service.
Jul 10, 2019
GOOD
Jul 10, 2019
GOOD
Jul 10, 2019
GOOD
Jul 10, 2019
GOOD
Jul 10, 2019
GOOD
Jul 10, 2019
everything went smoothly
Jul 7, 2019
Very good.
Jul 7, 2019
Very good, friendly, courtesy.
Jul 7, 2019
Very good, friendly.
Jul 7, 2019
Good.
Jul 7, 2019
Very good.
Jul 4, 2019
Good.
Jul 4, 2019
All good.
Jul 4, 2019
All OK.
Jul 4, 2019
Good.
Jun 25, 2019
great experience
Jun 25, 2019
wonderful caring Doctor
Jun 25, 2019
was pleased with time taken
Jun 25, 2019
very courteous and kind
Jun 17, 2019
They took care of us!
Jun 17, 2019
They fit me in for an emergency situation.
Jun 17, 2019
Excellent group - my favorite doctor.
Jun 15, 2019
One of the friendliest check in desk I have met in a long time. Smiling, happy, courteous.
Jun 15, 2019
I have never met a more compassionate, caring, kind and patient physician in all my life (and I work in healthcare). I felt he truly cares and has my best interest at heart. Every physician that ever comes out of practice should have to observe his behavior with patients. It is truly like none I have ever seen and feel like there is hope in my treatment. (I had seen a GI doc at Gastro One the prior week and have never had such a horrible experience from front desk. to nursing assistant and especially the physician (who never ever did a physician exam and put a false charge on my bill). Dr. Kerlan was an answer to prayer and I'm so thankful he was recommended to me. He is amazing.
Jun 15, 2019
Very efficient. Felt that my time was valued.
Jun 9, 2019
office called me ahead of my appointment time to let me know Dr maybe late due to an emergency. This was very helpful.
Jun 9, 2019
Dr Kerlan always listens to my concerns and responds to any health issues. I never feel rushed when talking with him. He really cares about his patients.
Jun 9, 2019
I was notified of delay but wait was not long.
Jun 8, 2019
thought waiting room was attractive, organized well and clean.
Jun 8, 2019
enjoyed and benefited from discussion with Dr Kerlan
Jun 8, 2019
all events' timing were good
Jun 6, 2019
Always good.
Jun 6, 2019
Dr. Kerlan has always been very attentive to my concerns and, because I've been coming to him for so long, he knows me and my health history.
Jun 6, 2019
staff always friendly
Jun 6, 2019
very sweet young lady.
May 14, 2019
All good
May 14, 2019
no delays
May 12, 2019
*Dr. Kerlan is the best!!!!
May 10, 2019
love dr kerlan
May 9, 2019
*Dr. Kerlan is one of a few doctors who does not rush in and out. He will take his time with you and explain things in Layman's language.
Apr 23, 2019
extremely friendly staff
Apr 23, 2019
I had a very good experience with the staff and Dr. Kerlan.
Apr 19, 2019
Have never had a bad experience with any of the above. Everyone is most helpful and pleasant.
Apr 19, 2019
Dr Kerlan is exceptionally well informed and is an excellent help to me and any health concerns at any given time.
Apr 19, 2019
So far, it is always a pleasant experience.
Apr 19, 2019
Any patient with the support of this practice can rest assured they are getting the best of care.
Apr 19, 2019
Very friendly staff, always respectful and professional
Apr 19, 2019
Very good experience. Yes, I will recommend my care givers to family, friends and others.
Apr 19, 2019
GREAT experience!
Apr 19, 2019
Always excellent!
Apr 19, 2019
Very likely
Apr 19, 2019
Always follow perfect safety guidelines. Thank you
Apr 18, 2019
I have bee seeing dr Kerlan for 24 years. I have never had a bad experience of any type.
Apr 18, 2019
good
Apr 15, 2019
Doctor is EXCELLENT.
Apr 12, 2019
Always have good experience here
Apr 11, 2019
Whether calling to schedule an appointment or signing in at the front desk, the staff is always courteous, competent and kind.
Apr 11, 2019
Dr. Kerlan has been my primary care physician for many years. I value and trust his medical experience and expertise in executing any treatments, tests, referrals to specialists ~ any aspect of the medical field my health issues may ever need attention. Dr. Kerlan is ever kind, compassionate, and always has a bright, humorous manner.
Apr 11, 2019
I have never had a wait time long enough to be informed of a delay with Dr. Kerlan.
Apr 10, 2019
very Good
Apr 10, 2019
very Good
Apr 10, 2019
very Good
Apr 10, 2019
The staff is always helpful, courteous and kind.
Apr 10, 2019
Dr. Kerlan is knowledgeable and had a wonderful bedside manner.
Apr 10, 2019
Always a pleasant experience.
Apr 2, 2019
excellent!
Mar 26, 2019
*Dr. Kerlan always takes time to listen to my concerns.
Mar 9, 2019
Dr Kerlen is a great doctor, so courteous- so knowledgable.
Mar 9, 2019
I always feel uplifted after seeing Dr Kerlen - he is knowledgable, gives clear info and doesn't rush you thru your visit.
Feb 28, 2019
Dr. Kerlan has always been very caring and patiently listens to my concerns. He never seems to be in a hurry to go to the next patient.
Feb 28, 2019
The nurses are always very nice, friendly, and efficient.
Feb 25, 2019
I was a little late! They took care of me anyway. They are always accommodating. I am usually early.
Feb 25, 2019
We have great confidence in *Dr. Kerlan very knowledgeable. We do recommend them to all our friends & family.
Feb 25, 2019
All good!
Feb 14, 2019
my visit was the best it could be from making the appointment to seeing Dr. Kerlan. It all ran very smoothly , the nurse taking blood was wonderful , and I Am embarrassed that we kept Dr. Kerlan so long. He is so kind and unbelievably patient!
Feb 14, 2019
Dr. Kerlan is patient, caring, and thorough!
Feb 14, 2019
couldn't have been better!
Feb 14, 2019
she was wonderful!
Feb 13, 2019
I appreciate the professional and friendly staff.
Feb 13, 2019
I am so fortunate to have Robert Kerlan as my internist. He is exactly what every medical doctor should strive to be. I can tell by his demeanor that he loves what he does and is excellent at it.
Feb 13, 2019
I appreciate the friendly and professional manner of the nurse/assistant.
Feb 13, 2019
I have told others about the superior care I have received at this group, and with Robert Kerlan in particular.
Feb 12, 2019
Staff and Doctor were very prompt and professional
Feb 12, 2019
I had lab work completed very quickly which allowed me to go and get a cup of coffee!
Feb 12, 2019
She worked quickly and efficiently to obtain vitals etc.
Feb 12, 2019
No problem with Dr. Kerlan's care. He has a long history of my medical condition.
Feb 12, 2019
Good experience!
Feb 10, 2019
Memphis Medical Specialists has the best office of any dr I've been to
Feb 10, 2019
Dr. Kerlan is kind, patient and thorough.
Feb 10, 2019
excellent personnel
Feb 10, 2019
Everything went well.
Feb 9, 2019
all was good
Feb 9, 2019
could not have been better
Feb 9, 2019
very good
Feb 5, 2019
I always have a great experience
Feb 4, 2019
Dr Robert Kerlan is probably the best doctor I've ever had, and I'm not young.....
Feb 3, 2019
Great care provided! Dr. Kerlan ensures that all questions are addressed and thoroughly explained.
Feb 3, 2019
Great service.
Feb 3, 2019
The nursing staff have always been very attentive during my visits. They ensure that I am comfortable and all questions are addressed.
Feb 3, 2019
great service
Jan 31, 2019
Staff is always outstanding. Polite and professional.
Jan 31, 2019
If more doctors were like Dr. Kerlan, the world would be a healthier place. He is very professional and caring. He is personable and makes you feel like your problems are being addressed. Great practice.
Jan 30, 2019
this staff is the best
Jan 28, 2019
Good.
Jan 27, 2019
I absolutely felt extremely comfortable with Dr. Kerlan and his staff!! Also the atmosphere was very clean and inviting
Jan 27, 2019
excellent
Jan 27, 2019
excellent
Jan 27, 2019
good
Jan 25, 2019
I have already recommended Dr.Kerlan to other people several times. I was very low, sick and frankly just disappointed in health care providers in general when I came to Dr Kerlan. I needed help with how I felt and been feeling and Dr Kerlan has helped more than I thought anyone could. he is knowledgeable and has such a wonderful manner about him. I was hopeful the first time I saw him and now I don't believe I will go to anyone else. thank you Dr. Kerlan!
Jan 23, 2019
Dr. Kerlan is Wonderful. Always pleasant & knowledgeable about problem. He has treated my family members over 30 years & continues to treat others in y family. Truly cares for those he treats.
Jan 21, 2019
over all it was very goo
Jan 21, 2019
very good
Jan 21, 2019
very good
Jan 21, 2019
my over all visit was better than others Dr and appointments I just hope Dr Kerman does not retire any time in the future
Jan 21, 2019
I would recommend this Dr and personnel to anyone
Jan 21, 2019
very good
Jan 17, 2019
Good.
Jan 17, 2019
Good.
Jan 17, 2019
Good.
Jan 17, 2019
Good.
Jan 17, 2019
Good.
Jan 17, 2019
Good.
Jan 10, 2019
Good
Jan 10, 2019
good
Jan 10, 2019
Good
Jan 10, 2019
Good