Diane Lum, MD

Memphis Medical Specialists

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Location

6005 Park Ave, Suite 200
Memphis, TN 38119
(901) 761-2100

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Office Hours

Monday - Friday:
8:00 am - 4:00 pm

Patient Satisfaction Survey

Overall Satisfaction
4.8 out of 5
162 Ratings
109 Comments

Education

  • Internship and Residency — University of California, Davis, Sacramento, California
  • Medical School - University of Arkansas for Medical Sciences, Little Rock, Arkansas
  • Undergraduate — Rhodes College, Memphis, Tennessee

Board Certification

  • Diplomate, American Board of Internal Medicine

Hospital Affiliation

  • Saint Francis Hospital - Memphis

Memberships

  • Society of Hospital Medicine
  • American College of Physicians
  • Crittenden County Medical Society
  • Arkansas State Medical Society

Patient Ratings & Comments

The Patient Rating score is an average of all responses to provider related questions on our independently administered Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.
4.9
Friendliness/courtesy of Care provider
4.8
Likelihood of recommending Care provider
4.7
Care provider efforts to include in decisions
4.8
Care provider explanations of prob/condition
4.8
Care provider concern for questions/worries
4.8
Patients' confidence in Care provider
4.8
Care provider spoke using clear language

Comments

Comments are gathered from our Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Aug 25, 2019
Always help me with doors since I use a walker.
Aug 12, 2019
GOOD.
Jul 31, 2019
very good experience.
Jul 31, 2019
I have shared my experience with my family and friends, Dr lump is highly recommended.
Jul 31, 2019
overall experience was very good,the staff was very friendly.
Jul 31, 2019
overall experience was good.
Jul 23, 2019
very courteous and efficient.
Jul 21, 2019
every thing went very well.
Jul 21, 2019
very good.
Jul 18, 2019
good
Jul 18, 2019
all good
Jul 18, 2019
Good
Jul 18, 2019
good
Jul 18, 2019
good
Jun 29, 2019
I have been impressed with Dr. Lum's attention to my needs.
Jun 29, 2019
excellent service from all staff members
Jun 29, 2019
exceptional bedside manner.
Jun 29, 2019
very efficient
Jun 29, 2019
extremely thorough
Jun 29, 2019
Every thing great
Jun 29, 2019
great
Jun 29, 2019
every thing great
Jun 29, 2019
treated like family
Jun 27, 2019
I can't wait until I see my Doctor again.
Jun 27, 2019
I can't wait till I am sick again so I can see my Doctor
Jun 27, 2019
Okay!
Jun 27, 2019
Excellent!
Jun 27, 2019
GOOD
Jun 25, 2019
I appreciate Dr. Lum's genuine care and patience
Jun 25, 2019
The nurse who took my blood is THE BEST I have ever had
Jun 20, 2019
GOOD EXPERIENCE
Jun 20, 2019
GOOD
Jun 20, 2019
GOOD
Jun 20, 2019
GOOD
Jun 20, 2019
GOOD
Jun 20, 2019
GOOD
Jun 19, 2019
Dr. Lum's nurse is great. She is efficient, attentive, knowledgeable and personable.
Jun 13, 2019
*Dr. Lum is awesome. She is smart and caring.
Jun 12, 2019
easy process throughout
Jun 12, 2019
I was called in almost immediately
Jun 11, 2019
didn't have an appointment. was fit in
Jun 9, 2019
I have recommended this care provider to others and have received excellent feedback from each of them as to the care in which they received. All were impressed with the time Dr. Lum spent with them.
Jun 9, 2019
excellent staff
Jun 9, 2019
Have recommended this Dr. to others and will continued to do so.
Jun 9, 2019
She is the best! always friendly and so gentle taking my blood (I am a wimp with needles).
Jun 4, 2019
always friendly staff a nurses
May 31, 2019
staff very polite, professional and efficient
May 31, 2019
no delay encountered
May 30, 2019
always a pleasant visit
May 30, 2019
Dr.Lum is very thorough.
May 30, 2019
very fast visit
May 30, 2019
good visit
May 15, 2019
I really like the common sense approach Dr. Lum exhibits. An example is my cholesterol, which is a bit high, but since my good cholesterol is high and my bad is low, she does not think I need to be on a statin. That seems sensible to me given that I have no other risk factors, etc. I appreciate this approach.
May 15, 2019
Really a good experience. I felt the staff works together and is efficient. I think there is improvement since prior visits.
May 13, 2019
Especially loved that my results were so readily available online.
Apr 17, 2019
Everyone was very nice and helpful.
Apr 17, 2019
always good visits.
Apr 17, 2019
Dr Lum and her nurse is outstanding! I feel they ask the right questions and encourage accountability in doing what is needed on my part.
Apr 17, 2019
very good
Apr 8, 2019
I think they are doing a great (JOB! )
Apr 3, 2019
I have recommend dr Lum to my daughter and my class friends
Mar 26, 2019
I have been Dr. Lum's patient for several years and I think we communicate well.
Mar 25, 2019
I love my doctor and nurses.
Mar 25, 2019
I am satisfy with the service.
Mar 19, 2019
great Nurse!
Mar 17, 2019
Good.
Mar 17, 2019
Good.
Mar 17, 2019
Good.
Mar 7, 2019
I was really amazed how fast the process went. After filling out paperwork, I expected wait time to be seen to be long. Before I could pull out my phone to play a game I was called to the back to be seen.
Mar 7, 2019
The physician showed concern about my care. I felt she was not in a rush to get to the next patient. She provided recommendations for my care and was notified me of everything she was going to do with me during the visit.
Mar 7, 2019
The nurse was nice, polite, and helpful with a smile.
Mar 6, 2019
very good.
Feb 19, 2019
Really convenient and well-paced care. I did not wait and felt the team was attentive & present during my appt.
Feb 19, 2019
She was empathetic and knowledgeable while explaining therapies both medical and behavioral.
Feb 19, 2019
The nurse was excellent. Excellent.
Feb 19, 2019
really appreciate the quick follow from Maria after my lab work
Feb 15, 2019
Dr Lum listens and includes me in all parts of my care
Feb 15, 2019
Maria is always friendly and receptive
Feb 12, 2019
The nurse were friendly.
Feb 12, 2019
They all were together.
Feb 12, 2019
have recommended Dr Lum to others already
Feb 12, 2019
excellent service by Dr Lum and Marie
Feb 12, 2019
Marie is great
Feb 6, 2019
Very friendly staff. Treat you as an individual instead of a number.
Feb 6, 2019
Dr Lum is the best Dr i have ever had. She is very thorough and wants to make sure my needs are also addressed.
Feb 6, 2019
Very busy office. Expected to wait.
Feb 6, 2019
Very nice. Remembered me.
Feb 5, 2019
Maria is always very professional and courteous.
Feb 3, 2019
Courteous and efficient as usual.
Jan 23, 2019
great facility
Jan 21, 2019
When I can in to the for my appointment i fill like i have been their before. Every one made me fill good.
Jan 21, 2019
good
Jan 21, 2019
good
Jan 21, 2019
good
Jan 17, 2019
Was in exam room before appointment time as I arrived early.
Jan 17, 2019
I'm a retired nurse from hospital next door - no problems with anything.
Jan 17, 2019
No wait.
Jan 17, 2019
Been coming there for years. Everyone knows me -
Jan 17, 2019
Everyone was very friendly.
Jan 17, 2019
Good experience
Jan 17, 2019
GOOD EXPERIENCE
Jan 17, 2019
Good experience
Jan 13, 2019
All excellent, friendly etc.
Jan 10, 2019
Dr Lum has consistently listened to my concerns. she is an exceptionally thorough healthcare provider. I appreciate that she takes all my symptoms seriously and follows through to make sure there isn't something bigger at hand. she is friendly, yet down to earth and realistic in her treatment plan. I k is that my concerns are taken seriously when I talk to her. I recommend her to anyone I know that is looking for a primary care physician.
Jan 10, 2019
efficient visit. even with a packed waiting room, I was still called back and seen in a timely manner.
Jan 10, 2019
excellent! she was thorough and very friendly.
Jan 9, 2019
Dr. Lum is very friendly, efficient and caring. We are happy she is our primary doctor.
Jan 9, 2019
Maria is always awesome.
Jan 8, 2019
Dr lump and her assistant were very efficient and answered all of my questions.